FAQ

Every person who will drive needs a driver's license (automatic-only licenses are OK). Please show the original at pick-up, or send us a photo of the license by email, messaging app, or SMS. We cannot rent to anyone without a driver's license. Drivers can also be added online after departure. ETC cards can be rented for ¥2,200 per day. * If you are visiting from overseas, please check the required documents here: https://n-car.jp/booking/driving-documents

Yes, pickup is free. Please wait at Bus Stop No. 14 (rental car shuttle) on the 1st floor of the Naha Airport Domestic Terminal. Once you have collected your luggage, contact us via our official LINE, WhatsApp, or phone. We pick up one group at a time, so the average wait is 5–15 minutes, and the drive to our store takes about 5–6 minutes. * Pickups outside business hours (e.g. late-night flights) are charged and must be arranged in advance.

Approximate cargo space by vehicle: ・Alphard: about 500 L (about 1,500 L with seats folded up) ・Delica D:5: about 380 L (about 1,000 L with seats folded up) Luggage guide: large suitcase ≈ 100 L / small suitcase ≈ 40 L / golf bag ≈ 80 L If you have many people and a lot of luggage, please ask us via chat or LINE beforehand.

Our business hours are 9:00–21:00 JST (from 8:00 in July–September). Pick-ups and returns outside business hours are available with a late-night / early-morning fee (¥2,200–¥11,000 depending on the time). 6:00–20:59 can be booked instantly; 21:00–5:59 becomes a request booking, so please contact us in advance if you arrive on a late-night flight.

Yes, we can deliver to hotels on the main island of Okinawa. The fee depends on the area, starting from ¥5,000 within Naha. See our hotel delivery page for fees by municipality: https://n-car.jp/booking/hotel-delivery * Some areas may not be available.

Reservations can be made up to six months in advance. We recommend early booking for busy seasons (summer, year-end, long holidays) as we often sell out early.

If vehicles are available, same-day reservations are accepted. For last-minute bookings, contacting us via phone (050-3363-7144) or LINE is smoother.

Yes, we accept bookings for multiple cars. You can book them together from the booking form. Feel free to contact us if you need many vehicles.

Yes. For bookings made on this website where the vehicle name is specified (Alphard, Delica D:5, etc.), that model is guaranteed.

A confirmation email is sent automatically to the address you entered once your booking is complete. If you can't find it, please check your spam folder first. If it's still missing, send us your name and rental date via chat, our official LINE, or email, and we will resend it or confirm your booking details.

Please enter driver information and flight numbers in the rental form sent after booking. Completing pre-payment and presenting your license via LINE in advance will significantly shorten the waiting time on the day of departure.

You can pay by the time you visit our store. Pre-payment makes the rental process smoother, so we recommend it. For some plans, the reservation will be cancelled if the pre-payment is not made. We will always refund according to the policy. Please rest assured.

We accept credit cards, debit cards, cash, and QR code payments. We recommend paying online in advance, which makes pick-up quicker. If you'd like to pay at the store, please send us a photo of your driver's license beforehand.

Yes, you can add drivers (even after departure, online). We need to check the license of every driver, and we also accept photos of the license sent by email, messaging app (LINE / WhatsApp, etc.), or SMS.

The required documents (such as an International Driving Permit) depend on your country or region. Please check whether your license is valid in Japan on this page: https://n-car.jp/booking/driving-documents

Basic vehicle coverage is included in the base rate. Two options are available: ・NOC waiver: waives the non-operation charge (compensation for lost business) after an accident. ・CDW: waives your share of vehicle repair costs. You can choose either one, or both.

Detailed information regarding insurance and compensation can be found at the following URL: https://trailernchu.co.jp/docs/insurance.pdf If you have any questions, please feel free to contact us.

Yes. ・Child seat (ages 0–4): ¥770/day ・Booster seat (ages 4–12): ¥330/day For children aged 1 or younger, the child seat is installed rear-facing. Please select the number you need in the booking form.

Yes, pets are welcome. Please keep your pet in a carrier or cage so it doesn't move around inside the car. We ask you to sign a consent form at the store when you pick up the car.

Yes, all cars are equipped with a car navigation system as standard. We use the latest map data to support comfortable driving with accurate route guidance and convenient functions. Some vehicles use smartphone-linked navigation. If you are unsure how to operate it, please feel free to ask.

All vehicles have an ETC device installed, but a separate ETC card is required. If you don't have your own, rental is available at ¥2,200/day. See the 'ETC Card' page.

By arranging the rear seats of the minivan, considerable trunk space can be secured. Please feel free to contact us via SNS or phone for details.

At N Rent-A-Car Naha Airport Branch, rentals are generally on a daily basis. The rate is the same for 1 hour or 12 hours as long as it's within the same day.

Long-term contracts exceeding 30 days are possible. Rates vary by season, so we will provide an estimate. Please feel free to consult us via email or phone.

Please return the vehicle with a full tank of fuel. After return, a staff member will check the vehicle's condition, and if there are no problems, the procedure is complete. Also, if you have a scheduled flight, please aim to return the car at least one hour before departure.

Cancellation fees apply based on the following policy: 7–6 days before: 30%, 5–3 days before: 50%, 2–1 days before: 80%, Same day: 100%, No-show: 100%. If you wish to cancel or change your reservation, please contact us as soon as possible.

Please contact us by email, phone, or messaging app (LINE / WhatsApp, etc.) with your booking number, or your name and rental date. Please see our cancellation policy for cancellation fees.

Cancellation fees are waived in the following cases: ・If you or a member of your party contracts an infectious disease and presents a medical certificate proving a positive result (issued by a medical institution only). ・If you are arriving by plane: cancellation fees are waived in line with each airline's announcements, such as flight cancellations or rebooking/refunds due to bad weather.

Our official LINE is as follows. You can use it for license registration, airport shuttle, and various contact needs. Please feel free to consult us on LINE: https://lin.ee/pkQzUiG SMS / WhatsApp: +81 80-9856-9536

A system where information you enter online in advance is used to quickly complete the check-in process when you arrive. Saves waiting time — ideal for customers in a hurry.

Japan drives on the left. Pay special attention to lane selection when turning at intersections. Speed limits are generally 80 km/h on expressways and around 50 km/h on general roads. See the 'Driving Documents' page for more.

Yes. We have Korean-speaking staff available, so you can book and ask questions in Korean with confidence. We also support English and Traditional Chinese. Feel free to reach us in your language via Chat, LINE, KakaoTalk, or WhatsApp.