FAQ

All drivers must present their original driver's license (AT limited allowed) at departure. Driving by anyone without a license is strictly prohibited. Additional drivers can be added and licenses presented online after departure. ETC card rental is available for 2,200 JPY/day. *Foreign visitors must present an International Driving Permit and Passport.

Reservations can be made up to six months in advance. We recommend early booking for busy seasons (summer, year-end, long holidays) as we often sell out early.

If vehicles are available, same-day reservations are accepted. For last-minute bookings, contacting us via phone (050-3363-7144) or LINE is smoother.

At N Rent-A-Car Naha Airport Branch, rentals are generally on a daily basis. The rate is the same for 1 hour or 12 hours as long as it's within the same day.

Long-term contracts exceeding 30 days are possible. Rates vary by season, so we will provide an estimate. Please feel free to consult us via email or phone.

Our rental cars include vehicle compensation in the basic rate. You can minimize out-of-pocket expenses in the event of an accident. Additionally, you can individually select NOC Waiver (exempts Non-Operation Charge) and/or CDW (waives vehicle repair costs).

Detailed information regarding insurance and compensation can be found at the following URL: https://trailernchu.co.jp/docs/insurance.pdf If you have any questions, please feel free to contact us.

Please enter driver information and flight numbers in the rental form sent after booking. Completing pre-payment and presenting your license via LINE in advance will significantly shorten the waiting time on the day of departure.

Please return the vehicle with a full tank of fuel. After return, a staff member will check the vehicle's condition, and if there are no problems, the procedure is complete. Also, if you have a scheduled flight, please aim to return the car at least one hour before departure.

Cancellation fees apply based on the following policy: 7–6 days before: 30%, 5–3 days before: 50%, 2–1 days before: 80%, Same day: 100%, No-show: 100%. If you wish to cancel or change your reservation, please contact us as soon as possible.

Cancellation fees are waived in the following cases: 1. If the person who booked or a companion contracts an infectious disease and presents a medical certificate or positive proof. 2. If the flight to the island is cancelled or the airline accepts cancellations due to adverse weather.

You can pay by the time you visit our store. Pre-payment makes the rental process smoother, so we recommend it. For some plans, the reservation will be cancelled if the pre-payment is not made. We will always refund according to the policy. Please rest assured.

Yes, all cars are equipped with a car navigation system as standard. We use the latest map data to support comfortable driving with accurate route guidance and convenient functions. Some vehicles use smartphone-linked navigation. If you are unsure how to operate it, please feel free to ask.

By arranging the rear seats of the minivan, considerable trunk space can be secured. Please feel free to contact us via SNS or phone for details.

Our official LINE is as follows. You can use it for license registration, airport shuttle, and various contact needs. Please feel free to consult us on LINE: https://lin.ee/pkQzUiG SMS / WhatsApp: +81 80-9856-9536

A system where information you enter online in advance is used to quickly complete the check-in process when you arrive. Saves waiting time — ideal for customers in a hurry.

Japan drives on the left. Pay special attention to lane selection when turning at intersections. Speed limits are generally 80 km/h on expressways and around 50 km/h on general roads. See the 'Driving Documents' page for more.

All vehicles have an ETC device installed, but a separate ETC card is required. If you don't have your own, rental is available at ¥2,200/day. See the 'ETC Card' page.

Yes. We have Korean-speaking staff available, so you can book and ask questions in Korean with confidence. We also support English and Traditional Chinese. Feel free to reach us in your language via Chat, LINE, KakaoTalk, or WhatsApp.